Frequently Asked Questions

Select a Category To Get Your Questions Answered

Work Requirements
Roles and Shifts
Account and Login Issues
Application and Hiring Process
Pre-hire Appointment
Pay Rate and Benefits
Miscellaneous

Work Requirements

What are the general requirements to work at Amazon?

To work as a warehouse associate in Germany, you must:
  1. Be at least 18 years old
  2. Have a valid work and residence permit in Germany (if you're not an EU citizen)
  3. Understand and follow instructions
  4. Be physically fit for warehouse tasks (standing, walking, lifting up to 15 kg)*
  5. Be punctual, reliable, and a team player
*Note: Amazon XL Warehouses require associates to be able to lift up to 23kg independently and 45kg with team assistance

What are the required documents to work at Amazon?

To work at Amazon in Germany, please prepare the following documents:
  1. Passport or identity card
  2. Visa/work permit (if necessary)
  3. Matriculation certificate (if necessary)
  4. Social Insurance Number
  5. Tax identification number
  6. Bank account details
  7. Public health insurance card
Your visa/work permit (if applicable) and bank account details must be uploaded digitally during the application process.

Please bring your passport or identity card to the pre-hire appointment (Assessment and Contract Signature Appointment). If you have not already uploaded any further documents to the Employee Documents Portal Account, you will also need to bring your Matriculation certificate (if applicable), Social Insurance Number, Tax identification number, and Public health insurance card.

I worked before at Amazon. When can I apply again at the same warehouse?

You may reapply depending on your rehire eligibility.
If your status is under review it will show as "Rehire Check Pending" in your profile.
Once cleared you can continue your application and schedule an appointment.
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Roles and Shifts

How can I change my shift / availability?

You cannot change your shift or availability yourself in the system. Please contact us to request an update. Our team will provide guidance and update your application if possible.

How can I find out which shifts are available?

Shift options depend on the site and current demand. To find out which shifts are currently available, please contact us.

What type of work contract will I have? When will my contract end?

Contract types and end dates vary depending on the role and location. Please refer to the job description in your application profile for details. If you still have questions after reviewing, feel free to contact us.

Are mini-jobs or part-time jobs available at Amazon?

Amazon does not offer mini jobs, and part-time availability depends on the location and current needs. To find out if part-time roles are currently open, please contact us.

Does Amazon offer internships (training) for students?

For information about internships and student programs at Amazon, please visit the dedicated internship page. There you can explore available opportunities and check eligibility requirements.

Can I work as a driver at Amazon?

For driving roles (with or without a car), please visit: logistics.amazon.de to explore opportunities and sign up as a delivery partner.
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Application Account and Login Issues

How do I reset my PIN/password for my jobs account?

To reset your personal PIN/password, go to jobs.amazon.de/app#forgotPin. Type the email address you used when you made your account and click "Next."

You will get an email with a verification code. Copy and paste the code into the first empty space. Choose a new 6-digit PIN that you can remember and type it into the next two blank spaces. Click "Update."

What if I forgot the email address or phone number I used to create my account?

To log into your account or reset your PIN/password, you need to know the email address and the phone number you used when you set up your account.

If you cannot remember what email address you used, or if you did not verify your mobile phone number when you made your account, connect with candidate support.

How can I confirm or edit information in my profile?

You can sign into your profile to confirm or change your information at any time.

To view your personal information:
  1. Log into your account.
  2. Click "Edit" next to "My Personal Information."
  3. This takes you to the Edit Profile page, where you can review your information.
To edit your information:
  1. Choose the part you want to update.
  2. After you expand the section, the edit option will be available in the right corner.
  3. If you make any changes, click "Save."
If you're unable to update fields like date of birth or name, please contact support.

What if I received an email that I have multiple applications?

Only one active application is allowed per role/location. Log in to your profile, go to "My Applications," and withdraw duplicates by clicking "Withdraw."
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Application and Hiring Process

How can I apply to work at Amazon?

The Hiring Process page outlines every step from job search to your first day, ensuring you know exactly what to expect during your journey to joining our team.
  1. Find a job you're interested in and create a jobs account to begin your application.
  2. Complete your online application.
  3. If hired, submit documentation and review information to prepare for your first day.
One thing you'll notice with our warehouse roles is that no resume or interview is required!

How do I check the status of my application?

You can check the status of your application by following these steps:
  1. Log in to your account.
  2. Click on the menu icon in the top left-hand corner, or on "My Account" in the top right-hand corner.
  3. Click on "My Applications" from the dropdown menu.
  4. You will see the status of your application under each job.

Why was my application withdrawn by Amazon?

Applications may be withdrawn if:
  1. They were incomplete
  2. No appointment was scheduled in time
  3. Required documents were missing
If the position is still open, you can reapply.

Why is my application on hold?

We need some additional documents before we can proceed. You'll receive an email explaining exactly what is needed and how to provide it — either by uploading online or attending an pre-hire appointment. Please check your inbox, including spam

What is a pre-hire appointment?

A pre-hire appointment is your onsite Assessment and Contract Signature Appointment, where you complete a short assessment, verify your identity, and sign your employment contract. You'll receive an email invitation once a slot is available. Plan for the appointment to take about 1.5 hours.

When can I start working after submitting an application?

You can start working once you have finished the following tasks:
  1. Complete all application steps and submit all required documents
  2. Schedule and attend your pre-hire appointment
You will receive your start date by email depending on availability at your chosen site.

I have received my missing documents. What is the next step?

Contact us with your full name and the email address you used to apply or email us at einsteigen@amazon.de. We'll update your application and move you forward in the process.

Do I need a CV?

No. Amazon no longer asks for CVs during the application process for warehouse roles.

Do I need to interview?

Our hiring process for most warehouse hourly roles does not include an interview!

When can I sign the contract?

For warehouse hourly roles, if you are offered a job you will sign your contract during the pre-hire appointment (Assessment and Contract Signature Appointment).

Please bring all required documents with you:
  1. A valid photo ID (passport or identity card)
  2. If you have not already uploaded your payroll documents to the Employee Documents Portal Account, you will need to bring your Matriculation certificate (if applicable), Social Insurance Number, Tax identification number, and Public health insurance card
For more information, visit our Hiring Process page.

Do you hire people with disabilities?

Absolutely. We are committed to creating an inclusive and accessible hiring process for all candidates, including those with disabilities.

What if I need an adjustment?

If you have a disability and require a reasonable adjustment at any stage of the hiring process, our Candidate Connection Team is here to support you. You can find their contact details here: Contact Us.

To help ensure a smooth experience, please let us know about any adjustments before your appointment. This allows us to make the necessary arrangements in advance and avoid any delays in your hiring process
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Pre-hire Appointment

When will I be able to schedule a pre-hire appointment?

Once your application has been reviewed, you will receive an email notification inviting you to schedule your pre-hire appointment.

Please note: Appointments are limited and available on a first-come, first-served basis. We recommend scheduling as soon as you receive your invitation email.

How do I schedule my pre-hire appointment?

A pre-hire appointment is your initial appointment after you have applied.
  1. Ensure you have uploaded your documents to the EDM portal. You will receive an automated email from the EDM system after your application has been submitted.
  2. Log into your account.
  3. Click on "My Account" in the navigation bar, then select "My Applications."
  4. Find your active application card.
  5. Click on "Schedule pre-hire appointment" to pick from available hiring appointments.

I need to reschedule my pre-hire appointment.

  1. Log into your candidate account.
  2. Click on "My Account" in the navigation bar, then select "My Applications."
  3. Find your active application card showing your scheduled pre-hire appointment.
  4. Click the "Reschedule pre-hire appointment" button on the application card.
  5. You'll be redirected to the appointment management page where you can click the "Action" dropdown next to your scheduled appointment.
  6. Select "Reschedule" to view available time slots, or "Cancel" to cancel your appointment.
If rescheduling, choose a new available appointment time that works with your preferred shift and start date.

If there are no appointments available, you will not be able to reschedule at this time. Please check back later for available slots.

If you need more help, please choose an option above to connect with candidate support by phone or email.

I am trying to schedule an appointment, but there are no appointments available.

If you don't see any options under "View available appointments," it means there are currently no open time slots at your selected location.

We recommend checking your profile again later, as new slots are added regularly. Once new dates are available, they will appear automatically in your portal. Please continue to check your job page daily for future appointment openings.
  1. Log into your candidate account.
  2. Click on "My Account" in the navigation bar, then select "My Applications."
  3. Find your active application card.
  4. Click on "Schedule pre-hire appointment" to pick from available hiring appointments.
If there is nothing available, it means that all the slots have filled up. We encourage you to check your application frequently in the event of more openings.
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Pay Rate and Benefits

What is the hourly wage?

The hourly wage is listed in the job description of the position you applied for. If you have already applied:
  1. Log in to your account.
  2. Go to "View jobs I have applied for."
  3. Click on the job title to see the full job description including pay and role details.
Amazon offers competitive wages in Germany:

Starting at €15.65 gross per hour (since September 2025)
Starting at €16.00 gross per hour (from September 2026)

Does Amazon offer benefits for hourly workers?

Amazon's benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as part-time, seasonal, or temporary employment. Learn more about benefits at Amazon.

To check which benefits apply to you:
  1. Log in to your account.
  2. Go to "View jobs I have applied for."
  3. Click the job title — you'll find the benefits in the job description.

Is there any night shift bonus?

Night shift bonuses vary by site and role. Please contact us for the most accurate and updated information.

Is Amazon offering shuttle bus transportation?

If shuttle bus transportation is offered, it will be mentioned in the job description. To check:
  1. Log in to your account.
  2. Go to "My Jobs."
  3. Click on the job title to see if transportation is included.
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Miscellaneous

I'm a company representative and want to work with Amazon. What should I do?

If you're interested in working with Amazon as a business partner or selling your products, please visit: sell.amazon.de. You can find detailed information about cooperation and registration on that page.

I would like to ask about my shopping order.

This support channel is only for job-related topics. For any issues with your Amazon order or shopping account, please visit: amazon.de/contact-us

I want to work in another position at Amazon (Team Leader / Customer Service / IT / etc.) not in the warehouse. How can I apply?

For non-warehouse roles such as corporate, tech, or customer service positions, please search and apply through: amazon.jobs
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